Voiceoc Helps India Based Diagnostic Company Generate ₹14,47,500 Worth New Test Bookings Per Month & Reduce Customer Care Calls By 35.71%
Business:
Diagnostics
Region:
India
Locations:
500+
About The Diagnostic Company
It is one of the largest chain of diagnostic laboratories in India having a network of 5000+ collection centres pan India.
Challenges
The company recognised a need to grow patient bookings, provide quick support to its patients & reduce the calls at customer care department. Moreover, the company wanted to ensure that all its patients are served 24/7 in the most personalised manner.
Solution
Voiceoc team did a thorough research on the working ecosystem of this diagnostic company and designed a ‘conversational WhatsApp AI’ that was trained on millions of conversational data points & allowed patients to book test, checkout lab reports, locate nearest center, get queries resolved & avail offers in seconds without any manual intervention. The system was also end to end integrated with the backend LIMS to pull & push patient data in real time.
Key Use Cases
Business Impact
37,491
Patients Handled Monthly
9,525
Report Queries Automated Per Month
18.72
Average Patient Wait Time (In Seconds)
6.49%
Growth In Monthly Traffic
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