Business:
Diagnostics
Region:
India
Locations:
40+
About The Hospital
This Diagnostic Company is Located in India and has more than 40+ Labs and Wellness centres across India. These centres are NABL Accredited.
Objective
The objective of this project was to help the hospital increase new bookings & improve patient engagement.
About the Project
A conversational AI was designed on WhatsApp that would allow patients to:
- Book Tests
- Pull lab results on the go
- Locate Nearest Lab
- Get quick support
The complete system was integrated with their LIMS system.
Key Use Cases
Business Impact
32,300+
Patients Handled Monthly
11,650+
Report Queries Handled Monthly
12.02
(Seconds) Average Patient Wait Time
15.79%
Growth in Monthly Traffic
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