Business:
Hospital
Region:
India
Locations:
4
About The Hospital
This Hospital is Located in India and has 4 Locations with a capacity of 250+ Beds and 550+ employees. It is Accredited by JCI, NABH and QAI Certified.
Objective
The objective of this project was to help the hospital increase new bookings & reduce patient wait time.
About the Project
A conversational AI was designed on WhatsApp that would allow patients to:
- Book Appointment
- Give feedback and get queries resolved
- Pull latest & historical lab results
- Check ongoing offers
- Avail 24*7 support
The complete system was integrated with their HIS system, CRM and SMS gateway.
Key Use Cases

Business Impact
3200+
Patients Handled Monthly
450+
Reports Queries Handled Per Month
46.12%
Growth In Monthly Traffic
88.46%
Patient Satisfaction Score
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