Voiceoc Helps KSA Based Diagnostic Company Handle 13,200+ Patients & Generate $35,720 Worth New Test Bookings Per Month
Business:
Diagnostics
Region:
KSA
Locations:
30+
About The Diagnostic Company
It is one of the largest and well known diagnostic company of KSA having branches at 30+ locations.
Challenges
The diagnostic industry is a very competitive industry. This diagnostic company was looking for a technical solution that can help them outpace their competitors in terms of delivering better experience to their patients which would further help them to grow daily bookings. The company was also looking for a solution that can help them reduce the hundreds of redundant calls that they were receiving at the call centre.
Solution
Voiceoc team had a detailed discussion with the marketing team of this diagnostic company to understand all the challenges and the competitive landscape. It was evident that the industry was very competitive and therefore, we had to design a conversational AI that can deliver significant delta difference in terms of providing experience to the patients. Voiceoc team also had a detailed discussion with the customer care team to understand common set of queries. Based on this understanding, Voiceoc designed the conversational AI that would enable patients to book tests, pull lab reports, locate nearest branch & much more in less than 20 seconds.
Key Use Cases
Business Impact
850+
Avg. Test Bookings Monthly
8,825
Report Queries Automated Per Month
84.84%
Patient Satisfaction Score
37.73%
Growth In Monthly Traffic
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