Voiceoc Helps Telangana Based Diagnostics Company Generate $3,200+ Worth Bookings Per Month & Handled 1,600+ Reports Requests Per Month in less than 15 seconds
Business:
Diagnostics
Region:
South India
Locations:
90+
About The Diagnostic Company
This diagnostic company is a 40 years public listed company having 90+ centres & headquartered in Telangana.
Challenges
The company felt a strong need to provide a channel that can enable their patients to quickly book test appointments and provide support. Moreover, the call centre system was loaded with calls for invoices & reports and so, there was a strong need to design a mechanism that can allow patients to retrieve the reports & invoices at their end.
Solution
Voiceoc team did in depth analysis to understand the challenges that the diagnostic company was facing & accordingly designed a ‘WhatsApp Conversational AI’ that would enable patients to book tests, locate nearest centre, pull out latest & historical reports & invoices plus avail support from the customer care agent. The system was integrated with LIMS and was designed to communicate both in English & Telugu language.
Key Use Cases
Business Impact
4,700+
Patients interacting per month
$3,200+ (INR 2,60,000+)
Worth bookings generated per month
1,600+
Reports requests processed in less than 15 seconds
33%
Patient interactions handled outside working hours
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